Something unthinkable has happened to, Kristin, a dear friend and active volunteer in the Denver community. Last summer she had a dinner party. A friend was hugging her dog, Campbell, around his next at the same time a chair dropped on Campbell's tail, breaking it. Unfortunately, he reacted to the pain by inadvertently biting Kristin's friend's lip. No one argues that Campbell is a vicious dog. It was merely an unfortunately set of circumstances. Kristin promised to cover any non-reimbursed expenses from the accident. They amounted to $200. She inquired with her insurance company, Safeco, if submitted the $200 would adversely affect her home owners insurance. The claims adjuster said no. The week of June 2nd, she was dropped from her home owners insurance company and had until June 9th to find a new insurance company. Because Safeco considers this claim open, she can only find one other insurance company to cover her at an additional cost of $5,000!! Apparently, Safeco admits that their employee did say she wouldn’t be affected, but it was the wrong employee who said this. After it was too late, she was told that only an underwriter could have told her how submitting a claim would affect her policy. This wouldn't have been so bad if she had not gotten into a horrendous car accident last December and simultaneously lost her job (her employer, Lehman Mortgage Division shut down.) Safeco also providers her medical insurance , covering her physical therapy and is also refusing to pay for legitimate expenses associated with her accident. They are claiming that because she saw a chiropractor at one time, her physical therapy is pre-existing. Never mind that she went through a windshield. Her COBRA, medical insurance that she absolutely needs, at $700 a month, is no longer affordable. She continues to look for a job, but it's hampered by medical emergencies resulting from the accident, which would be less of an issue, if she had medical insurance and if SAFECO would pay for claims they agreed to pay for. We purchase insurance to help lessen the consequences from unforeseen circumstances, not aggravate them. It is very sad that insurance companies have the right to do this to us at our worst moments.

Safeco agents are dishonest. Do not deal with Safeco if possible. Was hit from behind, injured, and Safeco did not pay medical and offered almost nothing. A "crumy" company.

My only concern with our Safeco home coverage was the wind/hail deductible of 1% the value of the home, which they have done away with in the last year. They were well below the estimates we received from other companies (most notably State Farm). Yet, despite the reasonable cost, when our home flooded due to a refrigerator malfunction, their service was excellent and they took great care of us.

safeco claims is pretty poor//i was in a accident with someone who had safeco insurance i am now almost blind in one eye and they want to settle for almost nothing

Safeco was just bought by Liberty Mutual. I would check reviews on their insurance now since Safeco is now an affiliate of them.

Will avoid this company like the plague. Sitting at red light, hit by Safeco insured from behind, driver apologizes, gets ticketed, and Safeco denies my claim to get my car fixed. Says I pulled out in front of their driver and I am at fault...lol..thats a lot of driving for sitting completely STOPPED at a red light. They think reputable insurers will not challenge them, mine is, and I hope their lawsuit costs them a lot more than the $1350 in damage to my vehicle. Companies like this need to shut down.

Just checking to see if it is safe to take out auto insurance with this company

I was tired of convincing my parent to get me a car. It was Safeco that helped me at last. Now I have the teensurance which relieve my parents of all tensions. They have given me the freedom to drive my favorite car. They are saying that they trust in Safeco for the road side assistance and their safety assessment. I need not worry on dead batteries and flat tire which might skip my notice. Everything is taken care of by my Safeco.

I am so sick and tired of people complaining about their adjusters. I am an adjuster (not for Safeco, but I know adjusters who work for them) and I think that for the most part that insurance consumers are pissed because they are uneducated when it comes their polices and coverages. It is mostly black and white on what is and what is not covered. As for time frames I would say 90% of the time it is not the adjusters fault for being late in return calls, etc. - it is that of the company who does not have enough qualified employees. The amount of claims that we handle are huge. I work at least 50 hours per week and most of my colleages (within my company and at several others) work 6 days per week at 10 hours per day. WE are people, so please consider that when you dog us. I work hard to support my family not to make some person's life hard!

safeco. a very disrespectfull company with there clients. like saying pay imediately,when you never been behind. the worst thing is over pricing . I am now with company that the rates are more than half for six months with the same coverage.