won't pay for anything that is supposed to be covered

Will find fine print not to pay for your claim. If you don't want to go to the school health center everytime you want to see your primary care, don't buy this health insurance! They will bill you (out of pocket) for anything that doesn't go through the school. If your not college-age, this will be incredibly annoying.

Get a clue how to handle paper work. You people are a joke. 8 months and a new 160 day extension to resolve a claim. Will you ever get your stuff straight. Or maybe you are just giving the runaround until we give up. Not quite. You suck.

They may be one of the largest, but they are also the worst! Aetna PA moved me from HMO 10 Plan where I had "open" access capbility to HMO 15 (requiring referrals and a primary physician) without ever notifying me. They sent me a letter with changes to my current HMO 10 Plan on August 1, 2009. The mangager says the letter tells me to review all provisions of my policy..this new policy has a declaration page with no information on it, not my name, ID, type plan, NOTHING... is it mine? It does not tell me what plan I am under. Customer Service and managers don't know anything... it's like a big black whole. I cannot believe they are able to get away with this.

BUYER BEWARE - INDIVIDUAL AETNA PLANS DO NOT COVER MATERNITY CARE OF ANY KIND. THE BROKER DIDNT INFORM ME AND YOU DONT SIGN ANYTHING THAT STATES THIS. MAKE SURE YOU READ ANY AND ALL EXCLUSIONS I LEARNED THE HARD WAY. I HAD NO IDEA THAT HAVING A BABY WOULD BE OMITED FROM ANY HEALTH CARE PLAN.

Two OBGYNs within a 50 mile radius of my hometown? FIFTY miles, and there's only TWO. Their website is confusing and misleading and every time I call they are either closed (um... people have health issues other times than M-F 9-5, idiots) or treat me like an idiot for not knowing the answers based on their confusing website. I'm considering going without coverage at all rather than them taking $60 out of my paycheck every two weeks.

Aetna raised our (wife and I) rate to our plan 80% this last month (october 09). For no reason at all, we have no previous issues and rarely used their service. We're dropping them. I now tell everyone I know not to ever use them. They are a bunch of white collared criminals who care more about profit then taking care of their members. Aetna SUCKS!

I had my 45th birthday and my present from Aetna was an increase in my coverage from $729.56 per year to $1,854.84 per year. So long Aetna. I can get the same coverage for less than I was paying you before I turned 45. They may as well close the doors.

too lenghty to mention.

Any employer should steer clear of choosing Aetna as its health care provider. Nothing short of disastrous.